RETURN & REFUND POLICY: If the item/items you ordered doesn't meet your expectations and are unused, we will refund or exchange it/them for you. Return the item/items to White Buffalo, 10116 Donner Pass Rd., Truckee, CA. 96161 within 10 days of purchase in the original packaging. Please use a secure method of shipping. We cannot issue a refund if your item is lost or damaged in the return transit. Shipping charges incurred for the return will not be refunded. The White Buffalo will refund your credit card for the cost of the item/items including initial shipping costs upon receipt of the unused merchandise that is returned in its original condition.
We do not offer returns or exchanges on final sale items.
SHIPPING & DELIVERY: We ship UPS and USPS shipping for most items. If you require overnight, 2nd or 3rd day UPS shipping please call the White Buffalo (530) 587-4446 directly to make arrangements. Other items such as lamps or furniture that are too large or heavy will be addressed on an individual basis. Please call or e-mail with your inquiries. We will work to find the best shipping solution.
Orders are processed within 48 business hours of receipt.
All orders are subject to credit authorization and address verification.